Effective Date: 24/02/2026

Hope Community Project Heath Town ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or contact us.

1. Who We Are

Hope Community Project
40 Ling House, Long Ley
Heath Town
Heath Town
WV10 0HH

Email: enquiries@hope-cp.org.uk
Phone: 01902 556645
Website: https://hope-cp.org.uk/

We are a community charity supporting individuals and families through clothing banks, food provision, educational programmes, recycling initiatives, and volunteer-led activities.

2. Information We Collect

We may collect and process the following types of personal data:

• Name
• Email address
• Phone number
• Postal address
• Donation information
• Volunteer application details
• Information provided through contact forms
• Website usage data (such as IP address and browser type)

3. How We Collect Information

We collect information when you:

• Complete a contact form on our website
• Sign up to volunteer
• Make a donation
• Subscribe to updates
• Contact us by phone or email
• Interact with our website

4. How We Use Your Information

Your information may be used to:

• Respond to enquiries
• Process donations
• Manage volunteer applications
• Provide updates about our services and events
• Improve our website and services
• Comply with legal obligations

We will only use your data where we have a lawful basis to do so under UK data protection law, including consent, contractual necessity, or legitimate interests.

5. Sharing Your Information

We do not sell or rent your personal data to third parties.

We may share information with trusted service providers who support us in operating our website, processing donations, or managing communications. These providers are required to keep your information secure and confidential.

We may also disclose information if required by law or to protect our legal rights.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

Your data is stored securely and retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

7. Cookies

Our website may use cookies to improve user experience and analyse website traffic. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Withdraw consent at any time (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details above.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: enquiries@hope-cp.org.uk
Phone: 01902 556645
Address: Hope Community Project, 40 Ling House, Long Ley, Heath Town, Heath Town, WV10 0HH