Effective Date: 24/02/2026

This Donation & Refund Policy explains how Hope Community Project Heath Town ("we", "our", "us") manages donations made through our website or other channels.

1. About Us

Hope Community Project
40 Ling House, Long Ley
Heath Town
Heath Town
WV10 0HH

Email: enquiries@hope-cp.org.uk
Phone: 01902 556645
Website: https://hope-cp.org.uk/

2. Use of Donations

All donations received are used to support the charitable aims and activities of Hope Community Project, including community food provision, clothing banks, educational programmes, recycling initiatives, sewing projects, and volunteer-led services.

Donations help us support individuals and families in need within the local community.

3. Making a Donation

Donations may be made through our website or other approved channels. By making a donation, you confirm that:

• You are authorised to use the payment method provided
• The information you provide is accurate and complete
• The donation is made voluntarily

If you are donating on behalf of an organisation, you confirm that you have the authority to do so.

4. Refund Policy

As a charity, we greatly appreciate all donations. However, we understand that mistakes can happen.

We may issue a refund in the following circumstances:

• An incorrect amount was donated due to an error
• A duplicate transaction occurred
• The donation was made fraudulently or without proper authorisation

Refund requests must be made within 14 days of the donation date.

To request a refund, please contact us by email or phone and provide:

• Your full name
• Date of donation
• Donation amount
• Payment method used
• Reason for the refund request

Refunds will be processed using the original payment method wherever possible.

5. Regular or Recurring Donations

If you have set up a recurring donation, you may cancel it at any time by contacting us or by managing your subscription through the original payment provider.

Cancellation requests should be made at least 3 working days before the next scheduled payment date.

6. Gift Aid

If you choose to add Gift Aid to your donation, you confirm that you are a UK taxpayer and eligible under HMRC guidelines.

If your circumstances change and you are no longer eligible for Gift Aid, please notify us so we can update our records.

7. Security of Payments

We use secure third-party payment providers to process online donations. We do not store full payment card details on our website.

8. Changes to This Policy

We may update this Donation & Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about donations or refunds, please contact:

Email: enquiries@hope-cp.org.uk
Phone: 01902 556645
Address: Hope Community Project, 40 Ling House, Long Ley, Heath Town, Heath Town, WV10 0HH